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Return instructions

Can I return the product I received?
The Eligible Product may be returned in its original packaging for a refund of the purchase price within 14 days of purchase or shipment of the Product to Buyer, whichever is later, less shipping and handling charges. To return a Product purchased online, by phone or fax, the Buyer must send a request to Customers exchanging products found to be defective will receive a credit for the original shipping cost.
You can exchange the product or get a refund in the original form of payment. The product must be returned in its original packaging and in new, salable condition.
Please allow up to 10 days after the return is received and inspected for the refund to be processed.
Products that cannot be returned at any time include, but are not limited to: firearms, ammunition, ammunition components, airguns, CO2, clothing that has been washed or shows signs of wear, open consumables and cleaning kits, open DVDs, CDs or other copyrighted software or materials, items that have been damaged, used, without packaging or accessories, or otherwise not in new, salable condition. The seller reserves the right to refuse a return or exchange.
If you return a Product that entitles you to a discount, promotional item, or promotional card, and (i) do not also return a discounted product or promotional card, or (ii) have already used a promotional card, the Seller may deduct the value of the discount, promotional product, or redeemed card from any refund you receive for returning the Product.
Please send an appropriate request to to obtain a return authorization number. Working hours of our customer support service:
Monday - Friday: 10:00 - 17:00 Central European Time (CET)

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